1.1 Products are handmade to order and personalised therefore we can not accept refunds or exchanges on items. If your item is damaged in any way then please contact us within 14 days of receiving your item where we will find a solution for you.
2 Our Products
2.1 Images of the Products on our Website are for illustrative purposes only. We have made every effort to display the colours accurately, we can not guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Website may vary from the specification set out in the order.
2.3 The packaging of the Products may vary from that shown on images on our Website.
3. Your Order
3.1 We may refuse to accept an order:
(a) if Products are not available;
(b) if we can not receive your payment;
(c) if there has been a pricing or product description error;
(d) if we cannot meet your requested delivery date;
(e) if the order is to be delivered outside of the United Kingdom;
(f) if your order for Products which we have personalised or customised for you contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy; and/or
4 Our right to make changes to these Terms
4.1 We may amend these Terms at any time by updating this webpage. Please check these before every order.
4.2 Every time you place an order with us the Terms on our Website, being those in force at the time of your order, will apply to the Contract between you and us.
4.3 Delivery is free for Wales, Scotland and England. Some charges may apply for Northern Ireland, Ireland and Isle of Man. We reserve the right to contact you for further information.
4.4 If you do not wish to accept or agree to any new terms and conditions after we have given notice, you should not continue to use this Website.